Merchandise

At activeNRG, we want you to love your print on demand products. If you have an issue with your order, we’re here to help. Please read our return policy below:

Change or Cancel an Order: You can change or cancel your order within 12 hours of placing it online. Please contact our support team at [[email protected]] immediately if you need to make changes or cancel your order.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receipt, and we’ll send you a replacement at no additional cost. We may require a photo of the damage to initiate the replacement process.

Refunds: If you’re not satisfied with your print on demand item, we’ll work with you to find a solution. Refunds are not offered for personalized products, but we’ll replace or reprint any damaged or defective items.

Customer Error: If you made an error when ordering a product (e.g., chose the wrong size), we’re happy to help you order a replacement item. However, we’re unable to provide refunds or returns in these cases.

International Orders: We’re unable to offer refunds or returns for international orders due to shipping costs.

Final Sale Items: Products marked as “final sale” are unable to be returned or exchanged.

Return Process: If you’re returning your print on demand item, please contact our support team at [[email protected]], and we’ll provide you with a return label and further instructions. All items must be returned in their original condition.

Please Note: Our return policy applies to items purchased directly from activeNRG only. If you purchased a print on demand item from a third party, please contact that vendor directly for their return policy information.

Thank you for choosing activeNRG. If you have any further questions or concerns about our return policy, please don’t hesitate to contact us at [[email protected]].

Services

activeNRG 100% Client Satisfaction Guarantee

Here at activeNRG we’re fully committed to your success!

Our promise to you is simple: follow your programme as it is designed and intended to deliver you the best results possible. We guarantee you’ll look and feel stronger after 12 weeks of working with us, or we’ll refund your entire investment in our training programme.

The relationship between you (our client) and us (your coaches) is a partnership. And only through working together can the mutually beneficial goal (your results) be best achieved.

Our commitment to you:

1. Assess and determine together realistic health and fitness goals, and put them on a timeline for achievement
2. Design a complete programme to achieve your goals that may include some or all of the following:
   1. nutrition and supplementation – to fuel your body with the energy required and maintain a muscle-building fat-burning stateresistance training – to increase your strength and build lean musclecardiovascular exercise – to optimise fat burning and heart healthstretching – to accelerate your recovery from exercise and prevent injury
   1. coaching – to motivate, support, and encourage you when required.
3. Teach you all the components of your programme and help you implement them into your daily habits and life
4. Uupdate your programme accordingly so you continue to achieve the best possible results from your investment with us.

Based on our commitment to you, we require the following from you:

1. Workout a minimum of 1–3 days per week following the activeNRG programme for a minimum of 12 weeks (cancelled training sessions must be made up during the same week or the following week)
2. Fill out your Accountability Food and Cardio Journal in its entirety each day
3. Follow your custom-designed nutrition plan.

After the twelve (12) week period, if you can honestly say you followed all three of the requirements and do not look or feel stonger than you did when you first stepped through our doors, we will refund your entire package investment.