CLIENT COACHING AGREEMENT & TERMS AND CONDITIONS

(Governing the provision of coaching services by active NRG Coaching)

1. Definitions and Interpretation

1.1 In this Agreement, unless the context otherwise requires:

“Company” means active NRG, including its employees, contractors, and authorised representatives.

“Client” means the individual entering into this Agreement and participating in the coaching programme.

“Programme” means the coaching, training, education, and related services provided by the Company.

“Services” means all coaching, digital content, community access, training plans, nutrition plans, webinars, and support provided by the Company.

“Guarantee” means the Better‑Than‑Money‑Back Guarantee described in Clause 3.

1.2 This Agreement constitutes a legally binding contract between the Client and the Company. By enrolling in the Programme or accessing the Services, the Client confirms acceptance of these terms.

2. Eligibility

2.1 The Client must be at least 18 years of age to participate in the Programme.

2.2 By entering this Agreement, the Client warrants that they meet this requirement and have the legal capacity to enter into binding contracts under UK law.

3. Programme Duration, Commitment and Guarantee

3.1 The Programme commences on the date of enrolment and includes an initial minimum commitment of one 1 month.

3.2 Following the initial commitment period, the Programme shall continue on a rolling monthly basis unless terminated in accordance with Clause 10.

3.3 Better‑Than‑Money‑Back Guarantee The Company offers a results‑based guarantee whereby, if the Client does not achieve the agreed‑upon results within the initial one‑month period, the Company shall continue to provide coaching at no additional cost until such results are achieved, subject to the Client meeting the compliance requirements in Clause 3.4.

3.4 Compliance Requirements To qualify for the Guarantee, the Client must demonstrate:

At least 90% adherence to training and nutrition protocols.

Submission of weekly check‑ins, completed accurately and on time.

Proactive communication with the coach regarding challenges or difficulties.

3.5 Failure to meet the compliance requirements shall render the Guarantee void.

4. Payment Terms

4.1 The Client authorises the Company to collect payment for the Programme through either:

A single upfront payment; or

Successive monthly payments, with the first payment due upon enrolment and subsequent payments due every month.

4.2 All payments must be made in full and on time.

4.3 The Client authorises the Company to charge any credit or debit card provided by the Client for all sums due.

4.4 The Client is responsible for ensuring that valid payment details are maintained at all times.

4.5 Non‑Refundable Sales All Programme fees are strictly non‑refundable, except where expressly covered by the Guarantee in Clause 3.

4.6 Chargebacks The Client agrees not to initiate chargebacks or payment disputes, acknowledging that all payments have been made with full consent. Unauthorised chargebacks may result in suspension of access to the Programme.

5. Client Obligations

5.1 The Client agrees to:

Implement recommendations promptly and diligently.

Seek assistance when required.

Maintain confidentiality of all Programme materials and community discussions.

Not share login credentials with any third party.

Submit accurate and timely check‑ins.

Communicate concerns or complaints promptly to the Company.

Provide referrals (minimum of three) if reasonably requested, to support the growth of the Programme community.

5.2 The Client acknowledges that results depend significantly on their personal effort, consistency, and adherence to the Programme.

6. Company Obligations

6.1 The Company shall:

Provide a comprehensive training and nutrition plan.

Deliver honest and constructive feedback during check‑ins.

Support the Client’s progress, learning, and transformation.

Provide weekly coaching and guidance.

Maintain professional standards and act in the Client’s best interests.

7. Programme Content and Intellectual Property

7.1 All Programme materials, including but not limited to manuals, training plans, nutrition guides, videos, webinars, digital content, and community resources, are the exclusive intellectual property of the Company.

7.2 The Client is granted a non‑exclusive, non‑transferable licence to use the materials solely for personal purposes.

7.3 The Client shall not copy, reproduce, distribute, sell, or otherwise exploit any Programme materials without the Company’s prior written consent.

8. Promotional Use of Testimonials

8.1 By participating in the Programme, the Client grants the Company permission to use testimonials, progress updates, or feedback (written, verbal, or visual) for marketing and promotional purposes. Anonymity may be provided on request.

8.2 The Company shall not disclose sensitive personal information without explicit consent.

9. SMS Messaging and Communications

9.1 By providing a telephone number, the Client consents to receiving SMS messages relating to:

Account notifications

Programme updates

Customer support

Marketing communications (where applicable)

9.2 Message frequency may vary. Standard message and data rates may apply.

9.3 The Client may opt out at any time by replying “STOP”.

10. Termination and Cancellation

10.1 Either party may terminate this Agreement in the event of a material breach, subject to reasonable opportunity to remedy the breach.

10.2 After the initial one‑month commitment, the Client may cancel the Programme by providing motification a minimum of 10 days prior of the next Due Date.

10.3 The Company reserves the right to terminate the Client’s participation if the Client is deemed unsuitable for the Programme or engages in conduct that disrupts the community or breaches this Agreement.

11. User Conduct

11.1 The Client agrees not to:

Violate any applicable laws or regulations.

Harass, abuse, or harm other participants or staff.

Share login credentials or access with non‑members.

Distribute copyrighted materials without permission.

Use the Services for unlawful, harmful, or spam‑related activities.

11.2 The Company may suspend or terminate access for violations of this clause.

12. Disclaimer

12.1 The Services are provided on an “as is” and “as available” basis.

12.2 The Company makes no warranties regarding specific outcomes, financial results, or guaranteed physical transformations beyond the Guarantee in Clause 3.

12.3 The Client acknowledges that results vary based on individual effort and circumstances.

13. Limitation of Liability

13.1 To the fullest extent permitted by UK law, the Company shall not be liable for:

Indirect, incidental, or consequential losses

Loss of income, profits, or business opportunities

Emotional distress or reputational damage

13.2 Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

14. Indemnification

14.1 The Client agrees to indemnify and hold harmless the Company from any claims, damages, liabilities, or expenses arising from:

Misuse of the Services

Breach of this Agreement

Violation of applicable laws

15. Governing Law and Jurisdiction

15.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Modifications

16.1 The Company reserves the right to amend these Terms at any time.

16.2 Continued use of the Services constitutes acceptance of any updated Terms.

17. Contact Information

active NRG Email: [email protected] Address: 16 Holly Close, Sutton Coldfield, B76 2PD, Sutton Coldfield West Midlands B76 2PD